Hey! Nice to meet you. I'm Ty Givens, founder of The Workforce Pro, but that's only part of who I am. I'm a daughter, aunt, granddaughter, sister, cousin... the list goes on... and my work is what I do, it doesn't define me.
Over the last two decades, I've worked in Customer Service for Fortune 500 companies and startups, and I love startups (or at minimum) companies that are growing like crazy the most. Sometimes I question my own sanity. It feels like every time I start a new project and encounter the same challenges, I go: why do I do this?? But I remember, I do it not for the client alone, but for the person who is going to take over running the tam when we're gone. I don't want them to have the stress and worry I've gone through trying to grow CX for some of LA's fastest growing startups.
I thought maybe it would be a swell idea to start sharing more about our journey (I have a team) in building CX teams for scale.
My opinion won't always be popular, but it will be honest!
Having Ty is like being in the movie, Nanny McPhee. Nanny McPhee is someone who comes to take care of some kids in a really disastrous home that has no rules and ends up completely changing their lives. In the end everyone is happy, but Nanny McPhee has to leave, making everyone very sad. This is how it feels to have Ty- she comes, she fixes everything, and then she leaves when the team is thriving."