About Ty Givens

Ty Givens is the founder and CEO of The WorkForce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers. 

An amazing combination of experience an instinct. If you're facing any challenges with your Customer Experience, call Ty. Having worked with her directly, I've witnessed her ability to reduce backlogs and increase a team's performance firsthand. She's part analyst, part visionary. She can quickly assess the situation and put fixes in place to get you results immediately.

-Sheila Grimes-Turner

ty@theworkforcepro.com  |  310-844-1172

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