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Ty Givens

“Ty is a breath of fresh air! Not only does her experience provide unique knowledge and skills that benefit companies and their consumers, she leads from a place of positivity and empowerment. Her bright energy is felt throughout entire teams and this creates good chemistry, strong culture, and increased productivity!”.


Ty Givens is someone you want as part of your team, especially when she was in charge of your call center operations. After all, she has saved clients millions in revenue while increasing productivity by over 50%.

It didn't matter what time it was or who called in with an issue either; Givens always knew how to handle the conversation and get the problem fixed. This skill set made her one of the most sought after strategists for contact centers around the world.

She's now offering her services to you via Powerhouse Expertise.

Powerhouse Expertise is a 1:1 engagement with select clients for up to 4 hours per week. With unlimited access to email between bi-weekly updates, you can be sure that you're getting the most out of this service. Whether you're scaling quickly and need some guidance navigating the changes, or have a head of CX in place and need help taking things to the next level, Powerhouse Expertise is perfect for you!

Powerhouse Expertise (Guidance)

2 per week with direct consulting and hands on support with Ty Givens.

Powerhouse Expertise (Partnership)

4 hours per week with direct consulting and hands on support with Ty Givens.

How to Get Started

The first step to working together is to understand your business case and we do this through an Intro call. Once we understand your situation, we will put together a customized recommendation for you

To get started, book a call with us, or complete our Intro Questionnaire. After we get to know a bit more about you, you can expect an Exploratory call within about a week. If you have an urgent matter, please call us at (310) 844-1172. We're here for you Monday - Thursday, 9 AM - 5 PM PST.

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