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  • Ty Givens

Why is Turnover so high in Customer Service/Customer Experience?

Updated: Mar 11, 2019

When I begin working with a new client, I’m always asked if I know of any great Customer Experience (CX) people. The answer is always yes, because I do. The real question is, how would the greats do in the culture created by this company? If you were to ask me why turnover is so high in CX.

I’d say it’s any combination of the following:

I’ll be exploring what I’ve learned over the years related to keeping CX team members happy and staff turnover in four separate posts.

Click the links above to read my thoughts.


Ty Givens is the founder and CEO of The WorkForce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers. 

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