"“The customer is becoming smarter. She sees through if a brand is backing up their inclusivity claims from beginning to end."
How better CX practices can make a beauty company more inclusive
Glossy.co | November 20, 2020
Ty and her SWAT team descend into the heart of companies and transform them from the inside out, with a focus on the human connection that turns customers and users into fans.
The Profound Human Connection of Micro-Communities, Participatory Economies and Good Old Customer Service
Unseen Unknown | August 13, 2020
Some think it’s enough to simply establish a contact center that can field calls or engage in live chat, while others think as long as they’ve implemented call center software they’ll be just fine, but that’s a limited view of what you can accomplish with a robust contact center or customer support system.
Meeting Customer Needs This Holiday Season
NewsWatch | March 13, 2020
"....To keep from interrupting the work, I look at the value that the change would have and I decide if it’s worth it before proceeding.”...
QA Challenges: A Philosophical Approach
Navedas | January 30, 2020
“When speaking with the brand, the customer expects the person on the other end to know everything..."
Customers Who Have Excellent Experiences With Brands Spend 140% More
Forbes | April 17, 2019
Ty Givens, founder and CEO of The WorkForce Pro, recommends keeping menus short...
Nearly 90 Percent of People Prefer Speaking to Live Customer Service Agents
Clutch by way of Smart Customer Service | April 16, 2019
Ty shares how she went from helping major brands be successful to creating her own company ...
Women’s History Month Interview Series with Ty Givens, CEO/Founder, The WorkForce Pro
Tech Funnel | March 8, 2019
Canned replies make the response times faster and reduce queues quicker, but they can in fact cause repeat contacts...
20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Call Miner | September 5, 2017
PRESS AND MEDIA
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