It's all about Customer Experience.
Companies hire my firm to to set up or scale Customer Experience Operations and turn their contact centers into a profit centers.
Ty Givens is the founder and CEO of The Workforce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save client’s millions in revenue, improve customer wait times by over 90% and increase productivity by over 30%. She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers.