It's all about Customer Experience.
Companies hire my firm to to set up or scale Customer Experience Operations and turn their contact centers into a profit centers.
Ty Givens is the founder and CEO of The Workforce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Shoedazzle, Thrive Market, Thrive Causemetics, The Detox Market and Ilia Beauty to name a few.
Givens is known for her ability to save client’s millions in revenue, improve customer wait times by over 90% and increase productivity by over 50%.
She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers.
I've created a program that scales customer experience teams with the right combination of people, process and tech.
THE WORKFORCE PRO
We work with customer centric companies to set up and scale customer experience operations (contact centers).
"Ty is a breath of fresh air! Not only does her experience provide unique knowledge and skills that benefit companies and their consumers, she leads from a place of positivity and empowerment. Her bright energy is felt throughout entire teams and this creates good chemistry, strong culture, and increased productivity!"